Before the Storm
Log in to My Account and make sure your contact information is up to date. This makes it easier for our system to recognize you when you call. You can also opt in for MyAlerts to allow PSE&G to send you text and email messages about outages that may affect you. Charge your cell phones and other mobile devices. Bookmark our website and add the Customer Service phone number to your contacts. Make sure you have your account number in a secure place that can be easily accessed.
Build an Emergency Kit
Mother Nature can be unpredictable. It’s wise to have an emergency kit on hand year round. Here are some things to include:
- A battery powered radio
- Bottled water and an adequate supply of non-perishable food
- A corded telephone (Cordless phones will not work if the power is out.)
- Extra blankets and sleeping bags
- A first-aid kit
- Flashlights and extra fresh batteries
- A list of emergency phone numbers, including PSE&G’s Customer Service line: 1-800-436-7734
- Matches and candles with holders
- A non-electric can opener
Customers with Life-Sustaining Equipment
Individuals who rely on electricity to operate life-sustaining electronic equipment, such as a respirator or dialysis machine, should pre-register with PSE&G to receive priority attention in the event of an outage. To request the service, call PSE&G at 800-436-7734. They should also inform their rescue squads and fire departments of their needs, in case of emergency. Even though customers with life-sustaining equipment who have registered with PSE&G will receive priority attention during outages, they should also have emergency back-up equipment on hand, since immediate restoration cannot be guaranteed.
Downed Power Line Safety
Downed wires may appear dead but should always be considered "live." Stay away from all downed lines. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. Parents are urged to check for downed wires in areas where their children might play and to remind the children to stay far away from any wires. If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 800-436-7734 and tell PSE&G the nearest cross street.
To report a power outage or downed wire, call 1-800-436-7734. Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account on the PSE&G website.
If You Lose Power
First check your neighborhood. If you are the only one without power, check your fuse box for tripped circuit breakers or blown fuses. If that’s not the problem, look outside at the wire between your house and the utility pole. If it is down, report it immediately to PSE&G. It is important to always report outages to PSE&G. Don’t assume someone else has reported it. It is easy to report your outage via the self-service line at 1-800-436-7734 or through My Account.
General outage activity throughout our service territory and updates are posted on the PSE&G website during severe weather. Customers can also follow us on Twitter to monitor restoration progress. Twitter should not be used to report outages.